TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9780750686563
AV  - HD58.87  .J47 2008
PY  - 2008///
CY  - Amsterdam
PB  - Elsevier
KW  - Reengineering (Management)
KW  - Organizational change
KW  - Business planning
ER  -