TY  - BOOK
AU  - Lankes,R.David
TI  - Virtual reference service: from competencies to assessment 
T2  - Virtual reference desk series
SN  - 1856046389
AV  - Z711.45  .V57 2008
PY  - 2008///
CY  - New York
PB  - Neal-Schuman
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Study and teaching
KW  - Reference librarians
KW  - Effect of technological innovations on
ER  -