Niven, Paul R. , <br/><br/>
Balanced scorecard step-by-step for government and nonprofit agencies / 
Paul R. Niven. 
 - 2nd ed. 
 - xvii, 365 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>9780470180020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government.<br/>Administrative agencies --Management --Evaluation.<br/>Nonprofit organizations --Management --Evaluation.<br/>Benchmarking (Management).
<br/><br/><label>LC Class. No.: </label>JF1525.T67   / .N58 2008