TY  - BOOK
AU  - Hoyle, David 
TI  - ISO 9000 quality systems handbook: using the standards as a framework for business improvement 
SN  - 9781856176842 
PY  - 2013///
CY  - New York
PB  - Routledge, 
KW  - ISO 9000 Series Standards
KW  - Handbooks, manuals, etc
N1  - Includes index; Online version also available
ER  -