Gibson-Odgers, Pattie. , <br/><br/>
The world of customer service / 
Pattie Gibson-Odgers. 
 - 3rd ed. 
 - ix, 210 pages :  color illustrations ;  28 cm. 
<br/><br/><label>ISBN: </label>9780840064240 0840064241 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5   / .G52 2012