Harris, Elaine K. , <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris. 
 - 3rd ed. 
 - xii, 164 pages :  illustrations ;  25 cm. 
<br/><br/><label>ISBN: </label>0130978531 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5   / .H37 2003