TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 0130978531
AV  - HF5415.5  .H37 2003
PY  - 2003///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
ER  -