Benchmarking for best practices in the public sector :  achieving performance breakthroughs in Federal, State and local agencies / 
Patricia Keehley ... [and others]. 
 - xx, 251 pages :  illustrations ;  24 cm. 
 - The Jossey-Bass public administration series .
<br/><br/><label>ISBN: </label>0787902993 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government--United States.<br/>Benchmarking (Management)--United States.
<br/><br/><label>LC Class. No.: </label>JK468 .T67   / .B46 1997