TY  - BOOK
AU  - Keehley,Patricia
TI  - Benchmarking for best practices in the public sector: achieving performance breakthroughs in Federal, State and local agencies 
T2  - The Jossey-Bass public administration series
SN  - 0787902993
AV  - JK468 .T67  .B46 1997
PY  - 1997///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Total quality management in government
KW  - United States
KW  - Benchmarking (Management)
ER  -