TY  - BOOK
AU  - Gaster,Lucy
AU  - Squires,Amanda
TI  - Providing quality in the public sector: a practical approach to improving public services 
T2  - Public policy and management
SN  - 0335209564
AV  - JN425  .G37 2003
PY  - 2003///
CY  - Phildelphia
PB  - Open University
KW  - Public administration
KW  - Great Britain
KW  - Municipal services
KW  - Management
ER  -