Doane, Darryl S. , <br/><br/>
50 activities for achieving excellent customer service / 
Darryl S. Doane, Rose D. Sloat. 
 - xiii, 257 pages ;   29 cm. +  1 computer optical disc (4 3/4 in.) +  2 note book. 
<br/><br/><label>ISBN: </label>0874257379 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Service industries workers --Training of.
<br/><br/><label>LC Class. No.: </label>HF5415.5   / .D62 2003