TY  - BOOK
AU  - Doane,Darryl S.
AU  - Sloat,Rose D.
TI  - 50 activities for achieving excellent customer service
SN  - 0874257379
AV  - HF5415.5  .D62 2003
PY  - 2003///
CY  - Amherst, MA
PB  - HRD Press
KW  - Customer services
KW  - Service industries workers
KW  - Training of
ER  -