Engleberg, Isa N. , The challenge of communicating : guiding principles and practices / Isa N. Engleberg, Dianna R. Wynn. - xxix, 473 pages : illustrations, color ; 27 cm. includes index ISBN: 0205554768 9780205554768 Subjects--Topical Terms: Communication.Interpersonal communication.Decision making. LC Class. No.: HM1166 / .E53 2008