Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - x, 445 pages. :  illustrations ;  25cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130306517  RM48.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T717 1995