TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield,Glen H.
AU  - Besterfield-Sacre,Mary
TI  - Total quality management
SN  - 0130306517
AV  - HD62.15 .T717 1995
PY  - 1995///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -