Berman, Lea, <br/><br/>
Treating people well :  the extraordinary power of civility at work and in life / 
Lea Berman and Jeremy Bernard ; foreword by Laura Bush 
 - First Scribner hardcover edition 
 - xxiv, 226 pages, 8 unnumbered pages of plates :  color illustrations ;  24 cm 
<br/><br/>Includes bibliographical references (pages 223-226) 
<br/><br/>Begin with confidence -- Honor and charm, the great equalizers -- The quiet power of consistency -- Listen first, talk later -- Radiate calm -- Handle conflict diplomatically -- Honesty is the best policy (except when it isn't) -- The gift of loyalty -- Own your mistakes -- Keep smiling, and other ways to deal with difficult people -- Virtual manners -- Details matter 
<br/><br/> "A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."-- 
<br/><br/><label>ISBN: </label>9781501157981 1501157981 9781501157998 150115799X 
<br/><br/><label>Source: </label> Simon & Schuster, Order Dept 100 Front st, Riverside, NJ, USA, 08075  SAN 200-2442 
<br/><br/><label>LCCN: </label>2017061756 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Etiquette<br/>Conduct of life<br/>Respect for persons
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Anecdotes.
<br/><br/><label>LC Class. No.: </label>BJ1853  / .B46 2018