TY  - BOOK
AU  - Berman,Lea
AU  - Bernard,Jeremy
TI  - Treating people well: the extraordinary power of civility at work and in life 
SN  - 9781501157981
AV  - BJ1853 .B46 2018
PY  - 2018///]
CY  - New York
PB  - Scribner
KW  - Etiquette
KW  - Conduct of life
KW  - Respect for persons
KW  - Anecdotes
KW  - lcgft
N1  - Includes bibliographical references (pages 223-226); Begin with confidence -- Honor and charm, the great equalizers -- The quiet power of consistency -- Listen first, talk later -- Radiate calm -- Handle conflict diplomatically -- Honesty is the best policy (except when it isn't) -- The gift of loyalty -- Own your mistakes -- Keep smiling, and other ways to deal with difficult people -- Virtual manners -- Details matter
N2  - "A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well."--
ER  -