Kandampully, Jay. <br/><br/>
Services management :  the new paradigm in hospitality / 
Jay A. Kandampully 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2007 
 - xv, 378 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [348]-368) and index. 
<br/><br/><label>ISBN: </label>0131916548 (pbk.) 
<br/><br/><label>LCCN: </label>2005027190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management
<br/><br/><label>LC Class. No.: </label>TX911.3.M27