Contact center services :  intermediate / 
[authorised and edited by 3G E-learning FZ LLC] 
 - v, 312 pages :  color illustrations ;  30 cm. +  1 DVD (4 3/4 in). 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789351158059 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers<br/>Call centers--Management<br/>Call centers--Computer network resources<br/>Telephone etiquette
<br/><br/><label>LC Class. No.: </label>HE8788