TY - GEN ED - 3G Elearning FZ LLC (Firm) TI - Contact center services: intermediate SN - 9789351158059 (paperback) AV - HE8788 PY - 2016/// CY - [United Arab Emirates] PB - 3G Elearning FZ LLC KW - Call centers KW - Management KW - Computer network resources KW - Telephone etiquette N1 - Includes bibliographical references and index ER -