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21.
Benchmarking : a tool for continuous improvement / C. J. McNair, Kathleen H. J. Leibfried. by
Material type: Text Text; Format: print
Publisher: New York : John Wiley, 1992
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD58.95 .M62 1992, ...

22.
TQM for information systems management : quality practices for continuous improvement / James W. Cortada. by
Material type: Text Text; Format: print
Publisher: New York : McGraw-Hill, 1995
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: T58.64 .C67 1995.

23.
Cultural transformation : nine factors for continuous business improvement / Jeff Cartwright. by
Material type: Text Text; Format: print
Publisher: London : Financial Times/Prentice-Hall, 1999
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .C27 1999.

24.
Achieving quality performance : lessons from British industry / edited by Richard Teare, Cyril Atkinson, Clive Westwood. by
Material type: Text Text; Format: print
Publisher: London : Cassell, 1994
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .A26 1994.

25.
The management and control of quality / James R Evans, William M Lindsay. by
Edition: 4th ed.
Material type: Text Text; Format: print
Publisher: Cincinnati, Ohio : West Publishing Company, 1999
Availability: No items available.

26.
Handbook of total quality management / edited by Christian N. Madu. by
Material type: Text Text; Format: print
Publisher: Dordrecht : Kluwer Academic Publishers, 1998
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .H26 1998.

27.
Organisasi kualiti mutlak : keseimbangan dan kerohanian demi keunggulan. by
Material type: Text Text; Format: print
Publisher: Johor : Universiti Teknologi Malaysia, 2002
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .B37 2002.

28.
Managing for excellence / Moi Ali...[et al]. by
Material type: Text Text; Format: print
Publisher: London : DK Pub, 2001
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD31 .A54 2001.

29.
Isu kualiti dan produktiviti / disunting oleh Mokhtar Abdullah ... [and others]. by Series:
Material type: Text Text; Format: print
Publisher: Bangi : Penerbit Universiti Kebangsaan Malaysia, 2002
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .I88 2002.

30.
Introduction to total quality : quality, productivity, competitiveness / David L. Goetsch. by
Material type: Text Text; Format: print
Publisher: New York : Macmillan, 1994
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .G635 1994.

31.
Achieve total quality / David Hutchins. by
Material type: Text Text; Format: print
Publisher: Cambridge : Director Books, 1992
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62 .H88 1992.

32.
Business performance measurement : theory and practice / edited by Andy Neely. by
Material type: Text Text; Format: print
Publisher: Cambridge : Cambridge University Press, 2002
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD58.9 .B87 2002.

33.
Total quality : management, organization and strategy / James R. Evans, James W. Dean. by
Edition: 3rd ed.
Material type: Text Text; Format: print
Publisher: Australia : Thomson Learning, 2003
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .E92 2003.

34.
The management and control of quality / James R. Evans and William M. Lindsay. by
Edition: 5th ed.
Material type: Text Text; Format: print
Publisher: Australia : Thomson Learning, 2002
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS156 .E92 2002.

35.
TQM for training / Elaine Biech. by
Material type: Text Text; Format: print
Publisher: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD62.15 .B54 1994, ...

36.
Quality / John Beckford. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publisher: London : Routledge, 2002
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD62.15 .B42 2002, ...

37.
ISO 9000 quality systems handbook / David Hoyle. by
Edition: 4th ed.
Material type: Text Text; Format: print
Publisher: Burlington, MA : Elsevier, 2001
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS156 .H69 2001.

38.
Quality depends on you : 7 simple things you can do for your company and your career / David Dee. by
Material type: Text Text; Format: print
Publisher: Kuala Lumpur : Synergy Book International, 1999
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .D43 1999.

39.
Quality management : introduction to total quality management for production, processing and services / David L. Goetsch, Stanley B. Davis. by
Edition: 4th ed.
Material type: Text Text; Format: print
Publisher: Upper Saddle River, NJ : Prentice Hall, 2003
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .G63 2003.

40.
Introduction to total quality : quality management for production, processing and services / David L. Geotsch, Stanley B. Davis. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publisher: New York : Prentice Hall, 1997
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .G634 1997.

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