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61.
Quality : a corporate force : managing for excellence / C. Harold Aikens. by
Material type: Text Text; Format: print
Publisher: Upper Saddle River, NJ : Pearson, 2006
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .A34 2006.

62.
The essence of total quality management / John Bank. by
Material type: Text Text; Format: print
Publisher: New York : Prentice Hall, 1992
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD62.15 .B36 1992, ...

63.
Quality and performance excellence : management, organization and strategy / James R. Evans. by
Edition: 5th ed.
Material type: Text Text; Format: print
Publisher: Australia : Thomson Learning, 2008
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .E924 2008.

64.
Managing for quality and performance excellence / James R. Evans, William M. Lindsay. by
Edition: 7th ed.
Material type: Text Text; Format: print
Publisher: Mason, OH : Thomson, 2007
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS156 .E92 2007.

65.
Production and operations management : total quality and responsiveness / Hamid Noori, Russell Radford. by Series:
Material type: Text Text; Format: print
Publisher: New York : McGraw-Hill, 1995
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS155 .N66 1995.

66.
Benchmarking : the main ingredients / National Productivity Corporation. by
Material type: Text Text; Format: print
Publisher: Petaling Jaya : Perbadanan Produktiviti Negara, 1998
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (3)Call number: HD62.15 .B46 1998, ...

67.
Make no mistake : an outcome-based approach to mistake-proofing / C. Martin Hinckley. by
Material type: Text Text; Format: print
Publisher: Portland, OR : Productivity Press, 2001
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS156 .H56 2001.

68.
Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence / Mark Graham Brown. by
Edition: 17th ed.
Material type: Text Text; Format: print
Publisher: Portland, OR : Productivity, 2008
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .B76 2008.

69.
Hoshin Kanri : policy deployment for successful TQM / Yoji Akaoauthor and editor-in-chief ; translated by Glenn H. Mazur and Japan Business Consultants, Ltd. by
Material type: Text Text; Format: print
Publisher: New York : Productivity, 2004
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS156 .A42 1991.

70.
Academic initiatives in total quality for higher education / edited by Harry V. Roberts. by
Material type: Text Text; Format: print
Publisher: Milwaukee, WI : ASQC Quality Press, 1995
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: LB2331 .A22 1995.

71.
Menyusun semula kualiti di sekolah / Brent Davies, John West-Burnham ; penterjemah, Zol Azlan Hamidin. by Series:
Material type: Text Text; Format: print
Publisher: Kuala Lumpur : Institut Terjemahan Negara Malaysia, 2007
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: LB3011 .D38 2007.

72.
Kaizen event implementation manual / Geoffrey Mika. by
Material type: Text Text; Format: print
Publisher: Dearborn, MI : Society of Manufacturing Engineers, 2006
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TS155 .M54 2006.

73.
Total quality and organization development / William M Lindsay, Joseph A Petrick. by
Material type: Text Text; Format: print
Publisher: Kuala Lumpur : S Abdul Majeed, 1997
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .L56 1997.

74.
Root cause analysis : simplified tools and techniques / Bjorn Andersen, Tom Fagerhaug. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publisher: Milwaukee, WI : ASQ Quality Press, 2006
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .A52 2006.

75.
76.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli. by
Material type: Text Text; Format: print
Publisher: New York : McGraw-Hill, 2008
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD57.7 .M52 2008.

77.
Quality games for trainers : 101 playful lessons in quality and continous improvement / Marlene Caroselli. by
Material type: Text Text; Format: print
Publisher: New York : McGraw-Hill, 1996
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .C37 1996.

78.
Achieving quality learning in higher education / Peggy Nightingale, Mike O'Neil. by
Material type: Text Text; Format: print
Publisher: London : Kogan Page, 1994
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: LB2341 .N53 1994.

79.
Quality assurance in training and education : how to apply BS5750 (ISO 9000) standards / Richard Freeman. by
Material type: Text Text; Format: print
Publisher: London ; Philadelphia : Kogan Page, 1993
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: LB2900.5 .F73 1993.

80.
Educational management : strategy, quality and resources / edited by Margaret Preedy, Ron Glatter and Rosalind Levacic. by Series:
Material type: Text Text; Format: print
Publisher: Buckingham : Open University Press, 1997
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: LB2805 .E384 1997.

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