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1.
Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman by
Material type: Text Text; Format: print
Publication details: Chicago,IL : American Library Association, 2010
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z711 .H47 2010.

2.
Strategic planning for results / Sandra Nelson for the Public Library Association. by Series:
Material type: Text Text; Format: print
Publisher: Chicago, IL : American Library Association, 2008
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z678 .N44 2008.

3.
Cataloging cultural objects : a guide to describing cultural works and their images / Murtha Baca ... [and others]. by
Material type: Text Text; Format: print
Publisher: Chicago : American Library Association, 2006
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: CC135 .C37 2006.

4.
Fundamentals of library supervision / Joan Giesecke, Beth McNeil by Series:
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Chicago,IL : American Library Association, 2010
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z682.2.U5 .G53 2010.

5.
The quality library : a guide to staff-driven improvement, better efficiency and happier customers / Sara Laughlin, Ray W. Wilson by
Material type: Text Text; Format: print
Publication details: Chicago,IL : American Library Association, 2008
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z678 .L38 2008.

6.
Preservation and conservation for libraries and archives / Nelly Balloffet, Jenny Hille by
Material type: Text Text; Format: print
Publication details: Chicago, IL : American Library Association, 2005
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z701 .B34 2005.

7.
Maxwell's guide to authority work / Robert L. Maxwell. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chicago : American Library Association, 2002
Other title:
  • Guide to authority work
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z693.3.A88 .M39 2002.

8.
Cartographic materials : a manual of interpretation for AACR2, 2002 revision / by Elizabeth Mangan, editor. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publisher: Chicago : American Library Association, 2003
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: Z695.6 .C37 2003, ...

9.
Web-based instruction : a guide for libraries / Susan Sharpless Smith. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publisher: Chicago : American Library Association, 2001
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: Z711.2 .S64 2001.

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