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1.
Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence / Mark Graham Brown. by
Edition: 17th ed.
Material type: Text Text; Format: print
Publisher: Portland, OR : Productivity, 2008
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD62.15 .B76 2008.

2.
Beyond the balanced scorecard : improving business intelligence with analytics / Mark Graham Brown. by
Material type: Text Text; Format: print
Publisher: New York : Productivity Press, 2007
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD58.9 .B765 2007.

3.
Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown. by
Material type: Text Text; Format: print
Publisher: New York : Productivity, 1996
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD58.9 .B76 1996.

4.
Winning score : how to design and implement organizational scorecards / Mark Graham Brown. by
Material type: Text Text; Format: print
Publisher: New York : Productivity, 2007
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD58.9 .B764 2007.

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