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1.
Quick hits : 10 key surgical strike actions to improve business porocess performance / Kelvin F. Cross. by
Material type: Text Text; Format: print
Publisher: New York : American Management Association, 2004
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD58.87 .C76 2004.

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2.
Business process management systems : strategy and implementation / James F. Chang. by
Material type: Text Text; Format: print
Publisher: Boca Raton, FL : Auerbach Publications, 2006
Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD58.87 .C42 2006.

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