000			01989cam a2200337 a 4500
001			u124256
003			SIRSI
005			20240619144856.0
008			100903s2011 nyua b 001 0 eng
010			_a 2010036915
015			_aGBB0A8139 _2bnb
016	7		_a015644753 _2Uk
020			_a9781439845813 (acid-free paper)
020			_a1439845816 (acid-free paper)
035			_a(OCoLC)ocn587229877
040			_aDLC _cDLC _dYDX _dBTCTA _dUKM _dYDXCP _dBWX _dVP@ _dCDX _dDLC
042			_apcc
050	0	0	_aHF5415.157 _b.K85 2011
100	1		_aKureemun, Baboo.
245	1	0	_aYour customers' perception of quality : _bwhat it means to your bottom line and how to control it / _cBaboo Kureemun, Robert Fantina.
260			_aNew York : _bProductivity Press, _cc2011.
300			_axxv, 199 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 185-186) and index.
505	0		_aWhy perception of quality needs your active attention -- The neglected frontier of quality in today's qualitysphere -- Why customer perception of quality is so important -- Demonstrating the return on investment in customer perception of quality -- Taking clinical actions that yield tangible results -- Garnering support and gaining endorsement -- A framework to derive the right investments -- Managing a journey of continuous improvement -- Harvesting the rewards and continuing the journey -- Metrics that prove the worth of the initiatives -- Delivering a capability to sustain a customer perception of quality function -- Common hurdles that plague customer perception of quality initiatives -- Letter to a new champion of customer perception of quality from the authors.
650		0	_aQuality of products _xPublic opinion.
650		0	_aConsumers _xAttitudes.
700	1		_aFantina, Robert.
907			_a.b1004324x _b29-08-23 _c12-09-17
998			_am _b29-08-23 _cm _da _e- _feng _gnyu _h0
999			_c1949 _d1949