| 000 | 01090cam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | u73928 | ||
| 003 | SIRSI | ||
| 005 | 20240619144926.0 | ||
| 008 | 110131 eng | ||
| 020 | _a0849338190 | ||
| 020 | _a9780849338199 | ||
| 050 |
_aHD31 _b.M54 2006 |
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| 100 | 1 |
_aMilakovich, Michael E. , _eauthor _9183307 |
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| 245 | 1 | 0 |
_aImproving service quality in the global economy : _bachieving high performance in public and private sectors / _cMichael E. Milakovich. |
| 250 | _a2nd ed. | ||
| 264 | 1 |
_aBoca Raton, FL : _bAuerbach /Taylor and Francis, _c2006. |
|
| 300 |
_axix , 406 pages : _billustrations ; _c25 cm. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 596 | _a1 3 | ||
| 650 | 0 |
_aIndustrial management. _91479 |
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| 650 | 0 |
_aService industries _xManagement. _94247 |
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| 650 | 0 |
_aQuality control. _9779 |
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| 907 |
_a.b10056002 _b07-11-22 _c12-09-17 |
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| 998 |
_am _b06-11-22 _cm _da _e- _feng _g _h0 |
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| 999 |
_c3205 _d3205 |
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