000 00963cam a2200265 i 4500
001 u95305
003 SIRSI
005 20240619150128.0
008 110131 eng
020 _a9781856046268
_qpbk.
020 _a1856046265
_qpbk.
050 _aZ 711.45
_b.K68 2007
100 1 _aKovacs, Diane K. ,
_eauthor
_9209245
245 1 4 _aThe virtual reference handbook :
_binterview and information delivery techniques for the chat and e-mail environments /
_cDiane K. Kovacs.
264 1 _aLondon :
_bFacet,
_c2007.
300 _axvii, 132 pages ;
_c23 cm.
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
596 _a1 3
650 0 _aElectronic reference services (Libraries).
_9152588
907 _a.b10446278
_b07-11-22
_c28-11-18
998 _am
_b06-11-22
_cm
_da
_e-
_feng
_g
_h4
999 _c35987
_d35987