| 000 | 00921cam a22002775i 4500 | ||
|---|---|---|---|
| 001 | u135572 | ||
| 003 | SIRSI | ||
| 005 | 20240619150239.0 | ||
| 008 | 110331s2012 ohua b 001 0 eng d | ||
| 020 |
_a9780840064240 _qpbk. |
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| 020 |
_a0840064241 _qpbk. |
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| 050 | 1 | 4 |
_aHF5415.5 _b.G52 2012 |
| 100 | 1 |
_aGibson-Odgers, Pattie. , _eauthor _956840 |
|
| 245 | 1 | 4 |
_aThe world of customer service / _cPattie Gibson-Odgers. |
| 250 | _a3rd ed. | ||
| 264 | 1 |
_aAustralia : _bCengage Learning, _c2012. |
|
| 300 |
_aix, 210 pages : _bcolor illustrations ; _c28 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 596 | _a1 3 | ||
| 650 | 0 |
_aCustomer services. _910630 |
|
| 907 |
_a.b10478255 _b07-11-22 _c27-12-18 |
||
| 998 |
_am _b06-11-22 _cm _da _e- _feng _gohu _h4 |
||
| 999 |
_c39183 _d39183 |
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