| 000 | 00884cam a2200265 i 4500 | ||
|---|---|---|---|
| 001 | u34116 | ||
| 003 | SIRSI | ||
| 005 | 20240619150333.0 | ||
| 008 | 110131 eng | ||
| 020 | _a0130978531 | ||
| 050 |
_aHF5415.5 _b.H37 2003 |
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| 100 | 1 |
_aHarris, Elaine K. , _eauthor _9133731 |
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| 245 | 1 | 0 |
_aCustomer service : _ba practical approach / _cElaine K. Harris. |
| 250 | _a3rd ed. | ||
| 264 | 1 |
_aUpper Saddle River, NJ : _bPrentice Hall, _c2003. |
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| 300 |
_axii, 164 pages : _billustrations ; _c25 cm. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 596 | _a3 | ||
| 650 | 0 |
_aCustomer services. _910630 |
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| 907 |
_a.b10503109 _b07-11-22 _c31-12-18 |
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| 998 |
_am _b06-11-22 _cm _da _e- _feng _g _h0 |
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| 999 |
_c41667 _d41667 |
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