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Voice of the customer : capture and analysis /

Yang, Kai. ,

Voice of the customer : capture and analysis / Kai Yang. - xi, 416 pages : illustrations ; 24 cm. - Mcgraw-Hill's biomedical engineering series .

ISBN: 0071465448 9780071465441

Subjects--Topical Terms:
Quality control --Statistical methods.
Production management --Statistical methods.
Six sigma (Quality control standard).

LC Class. No.: TS156 / .Y364 2008

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