Voice of the customer : capture and analysis / Kai Yang.

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Material type: Text

TextSeries: Publisher: New York : McGraw-Hill, 2008Description: xi, 416 pages : illustrations ; 24 cmContent type:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books - Printed	PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH Main Library General	TS156 .Y364 2008 (Browse shelf(Opens below))	Available		1000204126

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