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	1.	Design and management of service processes / Rohit Ramaswamy by Ramaswamy, Rohit, 1960- Series: Engineering process improvement series \| Engineering process improvement series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Reading, Mass. : Addison-Wesley Pub. Co., 1996 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HF5415.5 R165D 1996. Place hold Place recall Add to cart (remove)
	2.	Improving testing : applying process tools and techniques to assure quality / edited by Cheryl L. Wild, Rohit Ramaswamy by Wild, Cheryl L Ramaswamy, Rohit, 1960- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New York : Lawrence Erlbaum Associates, c2008 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD9999.T452 I34W 2008. Place hold Place recall Add to cart (remove)

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