Your search returned 40 results.

Results
	1.	Design and management of service processes / Rohit Ramaswamy by Ramaswamy, Rohit, 1960- Series: Engineering process improvement series \| Engineering process improvement series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Reading, Mass. : Addison-Wesley Pub. Co., 1996 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HF5415.5 R165D 1996. Place hold Place recall Add to cart (remove)
	2.	Services marketing : managing the service value chain / Manfred Bruhn, Dominik Georgi. by Bruhn, Manfred [author] Georgi, Dominik Material type: Text; Format: print Publisher: New York : Prentice-Hall, 2006 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD9980.5 .B78 2006, ... Place hold Place recall Add to cart (remove)
	3.	Strategic leadership : managing the missing links / Richard S Handscombe, Philip A Norman. by Handscombe, Richard S [author] Norman, Philip A Edition: 2nd ed. Material type: Text; Format: print Publisher: London : McGraw-Hill, 1993 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD30.38 .H36 1993. Place hold Place recall Add to cart (remove)
	4.	The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Christensen, Clayton M [author] Series: Material type: Text; Format: print Publisher: Boston, Massachusetts : Harvard Business School Press, 1997 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD53 .C49 1997. Place hold Place recall Add to cart (remove)
	5.	People and culture in construction : a reader / edited by Andrew Dainty, Stuart Green and Barbara Bagilhole. by Dainty, Andrew Green, Stuart Bagilhole, Barbara Series: Material type: Text; Format: print Publisher: London : Taylor and Francis, 2007 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TH438 .P46 2007. Place hold Place recall Add to cart (remove)
	6.	Revaluing construction / written and edited by Peter Barrett. by Barrett, Peter Material type: Text; Format: print Publisher: Malden, MA : Blackwell, 2008 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TH438.2 .R48 2008. Place hold Place recall Add to cart (remove)
	7.	No cover image available The customer service connection [videorecording] / Toastmasters International and Kantola Productions by Kantola Productions Toastmasters International Series: Toastmasters international quality-centered management series \| Toastmasters international quality-centered management series Material type: Film; Type of visual material: ; Audience: General; Publication details: Mill Valley, Calif. : Kantola Productions, [1994] Availability: No items available. Place recall Add to cart (remove)
	8.	QoS : measurement and evaluation of telecommunications quality of service / William C. Hardy. by Hardy, William C [author] Material type: Text; Format: print Publisher: Chichester : John Wiley, 2001 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TK5105.5 .H37 2001. Place hold Place recall Add to cart (remove)
	9.	Managing service level : quality across wireless and fixed networks / Peter Massam. by Massam, Peter [author] Material type: Text; Format: print Publisher: Chichester : Wiley, 2003 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TK5105.5 .M37 2003. Place hold Place recall Add to cart (remove)
	10.	Executive's guide to knowledge management : the last competitive advantage / James J. Stapleton. by Stapleton, James J [author] Material type: Text; Format: print Publisher: New Jersey : John Wiley, 2003 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD30.2 .S73 2003, ... Place hold Place recall Add to cart (remove)
	11.	No cover image available Total quality service : .a simplified approach to using the baldridge award criteria / Sheila Kessler. by Kessler, Sheila [author] Material type: Text; Format: print Publisher: Kuala Lumpur : Syarikat First Agency, 1996 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: HD62.15 .K47 1996, ... Place hold Place recall Add to cart (remove)
	12.	No cover image available Agile competitors and virtual organization : strategies for enriching the customer / Steven L Goldman, Roger N Nagel, Kenneth Preiss. by Goldman, Steven L [author] Nagel, Roger N Preiss, Kenneth Material type: Text; Format: print Publisher: New York : Van Nostrand reinhold, 1994 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD41 .G65 1994. Place hold Place recall Add to cart (remove)
	13.	The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy. by Prahalad, C. K [author] Ramaswamy, Venkat Material type: Text; Format: print Publisher: Boston : Harvard Business School Press, 2004 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD41 .P72 2004. Place hold Place recall Add to cart (remove)
	14.	The management of major projects : a relationship approach / edited by Stephen Pryke, Hedley Smyth. by Pryke, Stephen Smyth, Hedley Material type: Text; Format: print Publisher: Malden, MA : Blackwell Publishing, 2006 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TH438 .M364 2006. Place hold Place recall Add to cart (remove)
	15.	Strategic leadership : managing the missing links / Richard S Handscombe, Philip A Norman. by Handscombe, Richard S [author] Norman, Philip A Edition: Expanded and improved 2nd ed. Material type: Text; Format: print Publisher: London : McGraw-Hill, 1993 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD30.38 .H36 1993. Place hold Place recall Add to cart (remove)
	16.	Supply chain management : strategy, planning and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil [author] Meindl, Peter Edition: 3rd ed. Material type: Text; Format: print Publisher: Upper Saddle River, NJ : Pearson Education, 2007 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HF5415.13 .C46 2007. Place hold Place recall Add to cart (remove)
	17.	Services marketing 4 : an Asia-Pacific and Australian perspective / Christopher H. Lovelock, Rhett H. Walker, Paul G. Patterson. by Lovelock, Christopher H [author] Walker, Rhett H Patterson, Paul G Edition: 4th ed. Material type: Text; Format: print Publisher: Frenchs Forest, NSW : Pearson, 2007 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HF5415.122 .L68 2007. Place hold Place recall Add to cart (remove)
	18.	Value-added services for next generation networks / Thierry Van de Velde. by Velde, Thierry Van de [author] Material type: Text; Format: print Publisher: New York : Auerbach, 2008 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (2)Call number: TK5101 .V44 2008, ... Place hold Place recall Add to cart (remove)
	19.	Service science, management and engineering : education for the 21st century / editors, Bill Hefley, Wendy Murphy. by Hefley, Bill Murphy, Wendy Series: Material type: Text; Format: print Publisher: New York : Springer, 2008 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: HD30.4 .S47 2008. Place hold Place recall Add to cart (remove)
	20.	Predictive dialing fundamentals : an overview of predictive dialing technologies, their applications and usage today, with a predominant emphasis on outbound call management / Aleksander Szlam, Ken Thatcher. by Szlam, Aleksander [author] Thatcher, Ken Material type: Text; Format: print Publisher: New York : Flatiron Publishing, 1996 Availability: Items available for loan: PERPUSTAKAAN GUNASAMA HAB PENDIDIKAN TINGGI PAGOH (1)Call number: TK6397 .S94 1996. Place hold Place recall Add to cart (remove)

Refine your search

Availability

Authors

Holding libraries

Item types

Locations

Series

Topics

Your search returned 40 results.